Professional Standards

All Lafayette Regional Association of Realtors® members hold themselves to the highest standards of professional conduct to serve the interests of their clients and customers. The National Association of Realtors (NAR) and LRAOR provide resources for their members on how to conduct themselves professionally and show respect for property, the public, and peers.

Real estate transactions are complicated. They involve the single most expensive purchase a majority of people will ever make. And they involve strong emotions. Think about the reasons for the sale and purchase of property, and ask yourself if you need another worry during this stressful time. It’s wise to have a licensed Broker on your side. But it’s best to have a Realtor on your side — a licensed Broker who also belongs to a local, state, and national professional development association and follows a strict Code of Ethics.

The Realtor Code of Ethics is a lengthy document that includes numerous standards of practice. It’s also a living document, so Realtors are required to review the Code on a regular basis.

The Grievance Process

Disputes occur even with the help of a Realtor. And experience tells us that misunderstanding is most often the reason. Someone either did not communicate or did not communicate well enough. Talk with your Realtor and/or their Managing Broker. Open, constructive discussion usually resolves the matter and eliminates further action. But not always.

If you feel your Realtor and/or their Managing Broker failed to act according to the Code of Ethics, we can help. Here are the steps to our grievance process, which is for both clients and fellow Realtors. You must file a complaint within 180 days from the time you knew or reasonably should have known that potentially unethical conduct took place.

  1. Is your broker a Realtor?
    • If yes, proceed to #2.
    • If no, contact the Office of the Indiana Attorney General.
  2. Talk with your Realtor or their Managing Broker.
  3. File a complaint with the Lafayette Regional Association of Realtors. Please contact Mandy Westerfield at mandy@lbor.net to obtain the appropriate documentation. Our staff may need to refer you to the state of Indiana’s Real Estate Commission or the Office of the Indiana Attorney General.

For more information, please visit the NAR website to learn about professional standards, the Code of Ethics and Standards of Practice, or for a detailed description of the grievance process.